24×7 NOC Pro-Active Management & Monitoring Services for Dedicated Game Servers
Games use dedicated servers to give players the best experience but managing cost vs. benefit is critical.
Our team acts as an extension of your team, managing your game services and dedicated servers with the same level of dedication as you do. We remove the risk and optimise your costs.
As you approach your release we’ll ensure you can scale, collaboratively optimize your game servers to the right profile, and run a “war room” to ensure we’re on hand as players come online.
Catch every issue before it arises. Release your devs from repetitive operational work. Multiplayer Wizards are the experts – let us help you.
What if you had a team who caught every issue before it even happened?
What if your Devs were freed from repetitive ops work so they could focus on what they do best – building amazing games?
We’re players, too. We know what it’s like to get stuck in a queue, suffer from lag, or watch a game crumble under its own weight. That’s why we think of the player base first when we optimise, design, and troubleshoot. Whether you just need a second pair of eyes on overwatch, or a full-on squad of Multiplayer Wizards to take the reins of your infrastructure, we’ve got you covered.
24 hours a day, 7 days per week, 365 days a year our engineers monitor and manage your game so you don’t have to.
Here’s how the Multiplayer Wizards help:
A great game server launch starts with solid planning. We help you build a foundation that scales well, ensuring your live game services are robust from the get-go.
Pre-launch Consulting – Cost planning & tech viability, so you don’t blow the budget before the fun starts. We help you decide where to site your servers based on your game’s specific needs and wants.
Infrastructure Design, Validation & Reporting – Because “it should work” isn’t good enough. We illuminate what is going on and how your game will launch successfully.
Technical Account Manager – Your dedicated expert, guiding you through the dev process. They have thousands of hours of experience and they use that to make your game a success.
Dev Workflows – Smarter iteration cycles = faster builds, less frustration. Fast to deploy for developers and QA while ensuring strict controls for future live deployments.
Load & Stress Testing – Because your first players shouldn’t be your crash test dummies. We create synthetic tests that prove how fast things can scale and we soak test to ensure that your service runs consistently without issues.
A.I. and Data Analytics Implementation – Smart automation to make your game work smarter, not harder.
Server Migrations, Scaling & Optimisation – The right server strategy, from soft launch to handling millions of players. What was right before may not be right now. We can re-assess your game’s needs and whether an alternative platform or approach could help.
Launch Readiness Assessment – A final checkpoint to catch any lurking gremlins. Shared with you so we’re all ready for success.
Launch day is chaos – unless you have a team that thrives on it. We’re there to ensure your servers don’t buckle, your matchmaking stays snappy, and your game runs like a dream.
24x7x365 NOC / Game Services Operations Centre – Our GSOC team work day and night, across all timezones, to monitor and manage your game.
Launch Day Operations Support – Hands-on help to keep things smooth.
War Room – A dedicated engineer on-site, monitoring and problem-solving in real-time. 100% eyes-on with your game and a deep understanding of your game play, behaviours and expectations. Able to handle any exceptions as they arise.
Launch Guideline Report & Checklist – Because forgetting one tiny setting can ruin everything.
Technical Support & Troubleshooting – Instant fixes, no panic.
Real-Time Analytics & Reporting – Keeping an eye on performance, player behavior, and potential issues.
Crisis Management – If it breaks, we fix it. Fast. Our NOC monitors your game and will proactively launch engineers to fix issues and/or work with partner organisations to ensure they are aware and working on any problems.
Server Scaling & Optimisation – Auto-scaling that actually works. Not just scaling up but, more importantly, scaling down capacity.
Content & Patch Management – Keep updates rolling out smoothly and securely. Launch with confidence as it’s built into your development and QA flows.
A.I.-Bolstered Performance Optimisation – Machine learning magic to keep your game running at top speed.
Launching is just the beginning. Providing a live game service is a marathon, not a sprint, and we’re here to help you keep pace.
24x7x365 Game Services Operations Centre (Network Operations Center – NOC) – GSOC team members monitor and manage your game.
Ongoing Technical & Operational Support – Always-on help from a team that gets it.
Game Monitoring & Alerting (powered by A.I.) – Instant alerts for performance dips, anomalies, and outages.
24/7 Troubleshooting – Because your players never sleep, neither do we. From GSOC to AWS or Playstation or Xbox or Nintendo we’re ahead of the curve and diagnosing any issues before you realise it’s a problem.
Runbooks & Escalation – Clear processes for fast problem-solving. Quickly evaluating the situation and acting to prevent player impact.
Game Operations Expertise – Decades of combined experience in multiplayer services across hundreds of titles.
Game Health Audits – Deep dives into player data, performance metrics, and long-term sustainability.
Proactive Optimisation – Keeping your gameplay smooth and your players happy. We know that yesterday doesn’t equal tomorrow so we’ll proactively optimise your game servers for the best hosting provider configuration and re-evaluate performance over time so you can launch DLCs/seasons safe in the knowledge we’ll recalibrate to optimise.
Training & Workshops – LiveOps best practices from the pros.
“Just Add Code” – A fully managed portfolio of multiplayer services for your live service game.
The Multiplayer Wizards are battle-tested when it comes to live game services and multiplayer services. We’ve been in the trenches, launched some of the biggest games out there, and saved more than a few from disaster.
Headed up by Tom Penrose, a veteran of Multiplay, and his team of dedicated game server experts you know you’re in safe hands.
If you need a team that gets live gaming, optimises for players first, and knows what they’re doing – leave it to the Multiplayer Wizards!
A game NOC (Network Operations Center) services provider continuously monitors a live-service game’s server infrastructure, backend databases, and network connectivity. Providers like Multiplayer Wizards ensure 24/7/365 uptime, handle player traffic spikes, and mitigate live outages or cyber attacks before they impact the player experience.
General IT NOC Provider
Code Wizards Game NOC
Monitors generic server uptime and bandwidth spikes.
Monitors game-specific metrics: CCU surges, matchmaker latency, and database write bottlenecks.
Standard IT helpdesk engineers.
Backend Games Engineers who understand AWS GameLift, PlayFab, and Nakama architectures intimately
Slow, reactive, with generic escalation ticketing.
Proactive analysis and monitoring with real-time anomaly detection to mitigate launch-day DDOS, authentication or backend/liveops failure.
We work with studios of all sizes – from indie teams launching their first multiplayer game, to developers managing millions of players.
For indies, we know that every penny and every player counts, so we help you scale smartly without overspending. For larger studios, we bring battle-tested expertise to streamline operations and reinforce your live service.
It’s always our aim to integrate seamlessly with your team and tailor our approach to your needs. Whether you need hands-on ops support, strategic planning, or real-time troubleshooting, we adapt to your tools, workflows, and priorities.
Our experts can plug into your Slack, Discord, Jira (or wherever you work) so collaboration feels natural.
Launch day is always chaotic – but the chaos can be managed, if you’re ready for it. The most common pitfalls we see are underestimating player demand, server instability, matchmaking failures and last-minute config errors.
During our time in the game industry, we’ve seen it all, which is why we prepare your game with load testing, auto-scaling strategies, and real-time monitoring. If something does go sideways, we’re in the War Room with you, fixing it before players even notice.
A.I. and data aren’t just buzzwords – they’re how we keep your game running at peak performance. We use machine learning to detect anomalies – spotting lag spikes, server crashes, or unusual player behaviour before they escalate.
Our analytics investigate deep into engagement trends, matchmaking efficiency, and retention rates, helping you make informed decisions and optimise your live service without guesswork.
We offer flexible pricing models tailored to your game’s needs. Whether you need one-time launch support or ongoing live ops, we align costs with your scale and budget – no bloated retainers or hidden fees.
Our goal? Maximise value, not invoices. Let’s chat about what works for you.
